Bianca KerCustomer Experience Strategy Featured Optimizing Customer Support Assignment with a Lean Team How to Build a Customer Success Team How companies can authentically participate in heritage celebrations, from Pride Month to Juneteenth Why you don’t need a CS platform (yet) Why Customer Success Thrives in Operations Chatbots and Virtual Assistants: Streamlining Customer Support with AI 5 Ways AI is Transforming Customer Experience Navigating Tech Layoffs: Understanding the Present and Embracing Opportunities Tips for finding new work as a Customer Success Manager The Top 5 In-App Chat Support Softwares (and which ones you should actually purchase) So you want to be a Customer Success Manager… The Pros & Cons of PlanHat