Services

  • I help B2B SaaS companies build the post-sale infrastructure they need to retain and grow revenue. Whether you're scaling your customer success team, preparing for an acquisition, or building your first onboarding and renewal workflows, I bring a strategic lens and practical playbooks to help you move faster and more efficiently.

  • I work with early- to growth-stage SaaS companies (typically Seed to Series C) that:

    • Need to define or restructure their customer success function

    • Are building scalable onboarding, renewal, and expansion motions

    • Want to connect product, revenue, and customer insights into a single post-sale strategy

    • Don’t yet need a full-time VP of CS or COO, but want that level of guidance on a fractional basis

  • Fractional Leadership

    Act as a part-time Head of CS or Post-Sale Operations to build strategy, team structure, and processes without the full-time cost.

    Customer Lifecycle Design

    Design onboarding, adoption, and renewal journeys tailored to your customer base, with clear ownership, triggers, and KPIs.

    GTM Operations & Enablement

    Audit and optimize internal handoffs, data hygiene, CS tools, and enablement materials to reduce churn and support team growth.

    Strategic Advisory

    Advise founders, COOs, or GTM leads on post-sale strategy, CS hiring plans, customer health models, and cross-functional planning.

  • I’ve spent over a decade leading Customer Success and post-sale operations at high-growth, VC- and PE-backed SaaS companies. I’ve scaled global teams, built processes that supported successful exits, and led complex platform integrations post-acquisition. I bring structure, clarity, and a pragmatic approach to solving customer challenges from the inside out.

    If you're building a post-sale engine and need help getting there faster, I'd love to talk.