Bianca Ker 8/1/23 Bianca Ker 8/1/23

Optimizing Customer Support Assignment with a Lean Team

Bianca Ker 6/22/23 Bianca Ker 6/22/23

How to Build a Customer Success Team

Bianca Ker 6/21/23 Bianca Ker 6/21/23

How companies can authentically participate in heritage celebrations, from Pride Month to Juneteenth

Bianca Ker 6/13/23 Bianca Ker 6/13/23

Why you don’t need a CS platform (yet)

Bianca Ker 6/12/23 Bianca Ker 6/12/23

Why Customer Success Thrives in Operations

Bianca Ker 6/5/23 Bianca Ker 6/5/23

Chatbots and Virtual Assistants: Streamlining Customer Support with AI

Bianca Ker 6/2/23 Bianca Ker 6/2/23

5 Ways AI is Transforming Customer Experience

What can AI do for you and your customer today?

Bianca Ker 5/15/23 Bianca Ker 5/15/23

Navigating Tech Layoffs: Understanding the Present and Embracing Opportunities

Bianca Ker 5/5/23 Bianca Ker 5/5/23

Tips for finding new work as a Customer Success Manager

Bianca Ker 5/2/23 Bianca Ker 5/2/23

The Top 5 In-App Chat Support Softwares (and which ones you should actually purchase)

Bianca Ker 5/1/23 Bianca Ker 5/1/23

So you want to be a Customer Success Manager…

Bianca Ker 4/28/23 Bianca Ker 4/28/23

The Pros & Cons of PlanHat

Is PlanHat the right choice for your customer success strategy? Weigh the pros and cons before you take the plunge!

Bianca Ker 4/27/23 Bianca Ker 4/27/23

The Pros & Cons of Gainsight

Is Gainsight the right fit for your business? Explore its pros and cons.

Bianca Ker 4/26/23 Bianca Ker 4/26/23

The Top 5 Customer Success Platforms

Bianca Ker 4/25/23 Bianca Ker 4/25/23

What is the difference between Customer Success and Customer Service/Support?

Beyond Resolving Issues: Understanding the Distinction Between Customer Success and Customer Service

Bianca Ker 4/24/23 Bianca Ker 4/24/23

Active Listening Tips for Customer Success Managers

Listen with Intent, Succeed with Purpose: The Art of Active Listening for Customer Success Managers

Bianca Ker 4/21/23 Bianca Ker 4/21/23

Pay Attention to these key Customer Success Metrics

Bianca Ker 4/20/23 Bianca Ker 4/20/23

Leading with Empathy

The key to unlocking authentic leadership is fostering a positive work culture.

Bianca Ker 4/19/23 Bianca Ker 4/19/23

Tech might be a graveyard, but don’t kill the CSM.

A solid CS foundation will be what gets your company through tough times