Austin Bone
Director, Product Design - Meta

“Bianca is one of the strongest product and customer care leads I have ever worked with. At Snaps, where we worked closely for years, Bianca quickly established herself as the lead for the customer care team, working on our most critical high priority clients (Nike, Live Nation, Coty) and made herself indispensable for our teams. Her role intersected product/tech teams, business teams, and senior client management internally and externally - it was demanding and challenging to navigate.

She is masterful in her ability to balance business needs and customer care, always finding a way to move even the most complex projects forward. We simply could not have been successful at landing, executing, and renewing contracts had Bianca not been leading them. Bianca is the kind of professional people follow, and I can't wait to work with her again someday. “

“Bianca possesses exceptional skills in building internal processes, prioritizing customer needs, and delivering results on time. Bianca’s trustworthiness, cross-collaboration abilities, and leadership qualities make her an invaluable asset to any team. She is the go-to person for achieving organizational goals, and inspiring teams to achieve their best performance.”