The Pros & Cons of PlanHat
Is PlanHat the right choice for your customer success strategy? Weigh the pros and cons before you take the plunge!
Active Listening Tips for Customer Success Managers
Listen with Intent, Succeed with Purpose: The Art of Active Listening for Customer Success Managers
Leading with Empathy
The key to unlocking authentic leadership is fostering a positive work culture.
Tech might be a graveyard, but don’t kill the CSM.
A solid CS foundation will be what gets your company through tough times