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BK
Blog
About
Media
Testimonials
Services
Contact
Blog
About
Media
Testimonials
Services
Contact

Bianca Ker
Customer Experience Strategy

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Optimizing Customer Support Assignment  with a Lean Team
Optimizing Customer Support Assignment with a Lean Team
How to Build a Customer Success Team
How to Build a Customer Success Team
How companies can authentically participate in heritage celebrations, from Pride Month to Juneteenth
How companies can authentically participate in heritage celebrations, from Pride Month to Juneteenth
Why you don’t need a CS platform (yet)
Why you don’t need a CS platform (yet)
Why Customer Success Thrives in Operations
Why Customer Success Thrives in Operations
Chatbots and Virtual Assistants: Streamlining Customer Support with AI
Chatbots and Virtual Assistants: Streamlining Customer Support with AI
5 Ways AI is Transforming Customer Experience
5 Ways AI is Transforming Customer Experience
Navigating Tech Layoffs: Understanding the Present and Embracing Opportunities
Navigating Tech Layoffs: Understanding the Present and Embracing Opportunities
Tips for finding new work as a Customer Success Manager
Tips for finding new work as a Customer Success Manager
The Top 5 In-App Chat Support Softwares (and which ones you should actually purchase)
The Top 5 In-App Chat Support Softwares (and which ones you should actually purchase)
So you want to be a Customer Success Manager…
So you want to be a Customer Success Manager…
The Pros & Cons of PlanHat
The Pros & Cons of PlanHat
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